“Always on” service overcomes both language and cultural barriers to higher engagement, better outcomes and lower costs
Mercer announced today that it has formed an alliance with ConsejoSano to provide employers and their employees and dependents the first and only telehealth service in the US tailor-made to meet the language as well as important cultural needs of native Spanish-speakers. With this alliance, Mercer will combine its world class health benefits consulting capabilities and market reach with ConsejoSano’s unique Hispanic health platform to serve the fast-growing Spanish-speaking population. Terms of the agreement were not disclosed.
ConsejoSano is designed to help employers simplify care, increase engagement, and lower costs related to Spanish-speaking employees. ConsejoSano offers the only telehealth service that instantly connects callers to native Spanish-speaking doctors for general health needs, which helps employees to build trust and avoid unnecessary emergency room visits. The service also addresses other key concerns for Spanish speaking employees such as emotional or stress issues, proper nutrition, and chronic conditions. Accessible from any phone or a mobile app, 24 hours a day, 7 days a week, with unlimited calls, ConsejoSano is also the only telehealth service in the US that provides doctors with a shared cultural background and whose primary language is Spanish, rather than translator services or doctors who speak Spanish as a second language.
More efficient use of health care resources and earlier identification of health issues result in dramatic cost savings for both employers and employees. ConsejoSano resolves over 60% of medical issues immediately upon the first call, before the need for a more expensive in-person or telemedicine visit.
“As the diverse health needs of the US population grow, so does the need for doctors who can understand and empathize with the language and cultural context of their patients,” said Mercer’s Dr. David Kaplan, Leader of Mercer Health Innovation LABS. “The introduction of ConsejoSano comes at a critical time for US employers. The Spanish-speaking population represents nearly 54 million people and of those, 22 million are actively part of the US workforce. Despite this enormous demographic transition, Hispanic employees are not well served by existing services. ConsejoSano’s telehealth solution is groundbreaking in its approach to helping employers – and now, our clients – create and foster a diverse and inclusive workforce.”
“ConsejoSano is part of a solution to the pressing need for the US health care system to become bilingual,” said Abner Mason, CEO of ConsejoSano. “Many Spanish-speakers disengage from the health care system altogether because of language and cultural barriers, lack of insurance coverage, or a lack of knowledge about how the US health care system works. We have been overwhelmed by the enthusiasm and response from our early clients and their employees, and appreciate the recognition by Mercer.”
The Mercer alliance with ConsejoSano follows the recently announced alliance with the fertility services provider Progyny, another industry leading solution that Mercer’s Health Innovation LABS team is helping deliver to the market.
The Mercer LABS team continuously researches the health care landscape, evaluates emerging trends and identifies promising solutions. The Mercer LABS team engages with innovative companies to accelerate the development of their ideas and test them with forward-thinking employers. Their work helps employers navigate the rapidly changing health care environment, launch clinically-impactful programs and improve the health of their employees and families.
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and careers of their most vital asset – their people. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 140 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. With 57,000 employees worldwide and annual revenue exceeding $13 billion, Marsh & McLennan Companies is also the parent company of Marsh, a leader in insurance broking and risk management; Guy Carpenter, a leader in providing risk and reinsurance intermediary services; and Oliver Wyman, a leader in management consulting. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.
ConsejoSano is the leading Hispanic health platform in the US, helping both payers and providers to simplify care, increase engagement, and lower costs related to care for Spanish-speakers. It is the only telehealth service in the country that offers unlimited, 24/7 access to native Spanish-speaking doctors. The website can be accessed or mobile apps downloaded at www.consejosano.com.