A new chapter begins

Watch our vodcast on how AI is reshaping employee experience and benefits engagement.

AI is now really starting to reshape how employees experience benefits, from design and personalization to engagement and outcomes, giving employers new ways to engage employees and deliver more value.

In this episode, Andrew Owens, Chief Technology Officer at Mercer Marsh Benefits, Carmen Alia, Lead UX Designer at Mercer Marsh Benefits, and Callum Burns-Green, Multinational Advisory Leader at Mercer Marsh Benefits, explore how AI tools are helping drive a more effective and efficient user experience, and an elevated experience for employees when engaging with their benefits.

Episode highlights and key takeaways for employers:

  • Going beyond content curation:
    AI-driven UX personalization tailors how benefits information is presented, enhancing inclusion, equity, and accessibility for all employees.
  • Accelerated design for improved outcomes:
    AI accelerates UX design processes by automating research, generating prototypes, and improving quality assurance, enabling faster time to market and deeper user understanding.
  • Overcoming fragmented benefits data challenges:
    AI automates data ingestion and structuring, allowing for advanced predictive analytics that optimize plan design and cost management.
  • Elevating the employee experience:
    AI-powered chat assistants and personalized content curation improve benefits technology user experience, making it easier for employees to access relevant information and engage more effectively.

Watch this episode

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