Attract & retain talent

The employee experience advantage: Survey insights for HR leaders 

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Transform your employee experience today

Amid global uncertainty, maintaining an engaged workforce is a challenge. Human Resources professionals face pressure to shape a positive employee experience that brings a measurable return on investment. But with shifting employee expectations and a broadening EX scope, it can feel overwhelming to maintain a motivated team aligned with organizational goals.

In Mercer’s 2025 Employee Experience and Engagement Survey, nearly 1,500 HR professionals around the world shared their take on how they are investing in and shaping the employee experience. Their insights point to three core components organizations can invest in for meaningful ROI:

1. Alignment that drives results

  • Favor formal ownership, dedicated budget, and cross-functional teams
  • Broaden the scope of the team responsible for measuring, designing, improving, and maintaining the employee experience
Organizations with a dedicated EX team are four times more likely to exceed their expected return on investment.

2. Capabilities that power agility

  • Use tools underpinned by the right skills
  • Take a program approach to harness the power of employee experience and engagement data 
Organizations reporting a positive return on their EX investments are four times more likely to intentionally invest in their HR team’s EX design capabilities.

3. Actions that drive meaningful change

  • Modernize the KPIs used to drive results 
  • Identify and invest in engagement drivers that have the biggest impact
Companies reporting ROI from their EX efforts are 3.3 times more likely to correlate customer experience metrics with employee experience metrics.

Insights you’ll get:

  • What’s new in employee experience trends, including how leading companies are funding, organizing, and measuring their EX efforts.
  • The biggest barriers to EX success, and the practical strategies high-performing HR teams use to overcome them.
  • Exploration of employee engagement techniques, such as decentralized pulse surveys and metrics that truly move the needle.
  • The importance of developing HR capabilities in EX design, data analysis, and change enablement to drive long-term impact.
  • Key takeaways to guide investment, improve action planning, and align your EX initiatives with enterprise goals.
As the role of HR evolves, so should the approach to the employee experience. Download Mercer’s 2025 Employee Experience and Engagement Survey insights to learn about the opportunities and challenges in shaping positive employee experiences.

Take your employee experience to the next level

Transform your workplace into a thriving environment where employees feel valued, motivated and energized.
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Read how improvements across alignment, capabilities, and actions enhance employee experience insights and create a thriving workplace where employees feel valued.
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