The new shape of work: Reframing the employee value proposition and employee experience

Balancing employee needs and organisational needs
We are in the midst of a workplace revolution. People no longer want to work for a company; they want to work with a company. They are seeking a new deal — one that is fair and which offers choice and connection. In response, employers are redefining old work contracts. They are also evolving their return-to-work strategies so that they become sustainable future-of-work models that balance the needs of both workers and the business as a whole.
If you are not rethinking your employee value proposition and redesigning your employee experience, you run the risk of losing top talent and being less agile than your competition.
With the rise of remote working, digital transformation remains a critical pathway to providing better employee experiences (the intersection of events, environments and employee expectations). This, in turn, creates stronger business results.
How can you best modernise the work day and reimagine the “moments that matter”? How can you thoughtfully reengineer work and transform interactions? How can you understand and empathise with the needs of a diverse workforce? How can you design and implement inclusive experiences that reflect what people value? How can you do all this in a climate of distraction and exhaustion?
Start by understanding your organisation’s employee experience (EX) maturity baseline. Then find opportunities to deliver those things that your people truly value.
Employee experience methodology
better employee experiences that drive impact.
experiences through the HR function and digital transformation.
experiences through continuous listening and analytics.
85% of companies are co-creating employee experience with their people.
Three ways to enhance your employee experience
EX self-diagnosis tool
Use our free EX self-diagnostic tool to assess your organisation’s employee experience maturity level across four different dimensions.
Employee experience insights
Use design-thinking principles to define and shape solutions that will meet your people’s needs more effectively and bring out the best in them.
Employee experience advisory
Find out how design-thinking strategies can empower leaders, managers and HR teams to drive positive change.
Related solutions
-
Attract & retain talent
Strategic workforce planning
Mercer’s strategic workforce planning solutions provide a rational business basis to prioritise, develop and fund the people practices needed to support business… -
Talent & transformation
Organisation design
Mercer’s organisation design consulting can help you transition from a traditional multilayered organisation to a simple, agile and distributed structure. -
Attract & retain talent
People strategy
Your people strategy will become your biggest competitive differentiator as you create an effective, sustainable and inclusive strategy to help integrate emerging…
Related insights
-
Future of work
The age of opportunity: How to lead in the longevity economy
Discover how employers can support financial wellbeing, healthy living and career development across the lifespan. -
Talent & transformation
HR digital transformation: Priorities for 2025
In 2025, HR digital transformation requires integrating AI, simplifying technology, leveraging skills intelligence, enhancing employee experiences, and building… -
Digital strategy
Defining tech in 2025 — AI agents
2025 marks the rise of agentic AI in HR, enhancing decision-making and efficiency while emphasising change management and workforce alignment.