Effective employee listening
- We struggle to embrace flexible working.
- We’re uncertain about the investments and targets needed to reskill for the future.
- Our organisation currently has a limited focus on employee well-being and diversity, equity and inclusion.
- Digital collaboration is far from optimised.
Are your lack of employee listening skills creating a rift?
of employees say their companies ensure equity in pay/promotion decisions.
of employees believe AI and automation will replace them in the next three years.
of workers are currently at risk of burnout.
of employees say their organisations do not balance empathy and economics when making decisions.
How Mercer can help you with employee listening
Our active listening platforms can help you source people insights, unlock performance and empower change. Our services and programmes deliver the agility you need to stay connected with your people, along with rich content and benchmarking data, real-time reporting and analytics, and guided action-planning. You will receive:
- Real-time results
Stay connected with live survey results.
- Analysis of trends across surveys
Centralised data means you can explore critical people issues across survey administrations and types.
- Hot spots and highlights
Intelligent reporting analyses and prioritises significant trends, action items and areas across the organisation to highlight strengths and opportunities.
Query the data in every way necessary to understand root causes — filter, sort, segment and deep-dive through survey results.
Our approach to employee listening
Capture people insights with tailored listening solutions
Digital focus groupsCrowdsource insights from your people on a wide range of topics through scalable, open and interactive dialogue.
Employee surveysFrom enterprise employee engagement programmes to targeted pulse surveys, our solutions are designed to meet your needs.
Continuous listeningTap into the employee experience with ad hoc surveys, your annual census, recurring pulses and listening programmes for “Moments That Matter” — all optimised for fully managed and self-service platforms.
Preference researchUnderstand what your people value — their preferences, priorities and expectations — to sharpen and personalise the employee value proposition.
360-degree feedbackExperience effortless deployment powered by deep expertise. Actionable insights highlight the way forward for individual and group development.
Design your survey platform to provide the greatest benefit for your organisation
|Measuring Emergent Issues||Deep Exploration||Scalable Insights||Measuring Established Concepts|
|These are issues new to us and are difficult to understand. We need more detailed data about the nature of the issue and how its experienced by people.||More text-driven or deeper analysis to help us understand what the issue looks like and how it emerges.||Surveys to help us understand the prevalence of the issue we are measuring- and when and where it occurs.||These are issues that we know we need to monitor and improve on. We have a well-developed taxonomy and understanding of what we are looking for.|