Kendra Copithorne is a digital HR solutions consultant with nine years of experience in the HR operations and technology space. Her background has focused on deploying applicant tracking systems (ATS), case management systems and content portals. During her time as the Shared Services Program Manager at Mass General Brigham, Kendra supported several systems including ServiceNow, where she operationalized the centralized deployment of ServiceNow case management to HR groups across different affiliated organizations, including (but not limited to) security setup and training. Additionally, she has worked through the transition of HR operating models.