New shape of work interview series addresses the challenges and uncertainty brought by the coronavirus and how to transition to a more agile workforce for the future.
This interview brings us a conversation between Norman Dreger, Mercer Partner and multinational client group leader, and Kate Bravery, Mercer global advisory solutions & insights leader, covering four global talent trends that are reshaping HR strategies and prompting organizations to reimagine the employee experience:
- Focus on futures – With a new, more responsible mandate emerging, the challenge for business is to rethink what makes corporations successful. COVID-19 has accelerated this trend by testing our business models and digital capabilities.
- Race to reskill – Organizations are looking to embark on transformation, but nearly all reported significant skills gaps. Executives shared that their investment in learning was the number one HR initiative they thought would deliver business return. But employee uptake of retraining opportunities has lagged.
- Sense for science – The use of AI and predictive tools has quadrupled. While this is helping to answer business questions, it also raises questions about protection versus privacy and using the data ethically.
- Energize the experience – delivering on the employee experience is a top priority, and many organizations are redesigning their structures to be more people-centric.