Embrace change: It is here to stay 


In a time of extraordinary, never-ending change, organisations need to keep up with new challenges and ways of working.

According to Mercer’s 2022 Global Talent Trends report, 97% of organisations are planning significant transformation this year, and 85% of companies are co-creating new employee experiences with their people.

Effective change management helps transform the unsettling to something that feels more natural and routine. It addresses the logical and emotional aspects of change through a purposeful and connected change experience journey. Targeted interventions then lead to greater commitment and adoption.

At Mercer, we believe individuals don’t resist change but rather being changed. It is essential to focus on the employee perspective when developing a change management approach. Thoughtful change management can reframe perceived threats and shift the focus from challenges to opportunities — or simply acceptance of the new realities the change creates.

Change isn’t about the tools — it’s about the people who deliver it.
Cynthia Wenzel

Mercer Partner and Change Consultant

Five dos and don’ts of change management

  1. Don’t shortcut the process because it’s hard or uncomfortable.
  2. Do create a people-centred approach.
  3. Do engage key stakeholders early and often.
  4. Don’t confuse change management with project management.
  5. Do collaborate with Mercer to get meaningful results.

Put people at the heart of change

In our new point of view, Embrace Change: It Is Here to Stay, we detail these dos and don’ts, outlining:
  • How people process change
  • A flexible, five-lever framework that helps organisations create sustainable change
  • A specific example of how Mercer collaborated with a client to drive culture change
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