HR technology can also eliminate red tape and busy work in the HR function, allowing for more strategic work and transparency. This helps organizations deliver the benefits, culture, and growth laid out in the Employee Value Proposition (EVP).
But on their own, many HR platforms don’t provide the consumer-grade, digital feel that people have come to expect outside of work. For instance, less than two-thirds of employees feel their HR tech experience at work is seamless. This is a huge problem for retention, since employees who aren’t energized are two times more likely to quit — and dealing with clunky tech can be exhausting!
Even with the right tools, making the most of them takes careful planning and implementation. Is your tech stack causing more ughs than ahhs? Here are five myths about HR software that could be holding you back and the five truths that counter these myths to fuel next-level EX.
- 1 Myth #1
- 2 Truth
Myth #1: The more HR software, the better
There’s no shortage of HR tools on the market. Most of these platforms are suites that do more than one thing, and there’s often some overlap for these capabilities across products.
It’s natural to choose the tools that best suit your needs today — but as those needs evolve and you keep adding new platforms, you’ll soon be sitting on disjointed products with no clear sense of where to go, and when.
Yet having unique software makes sense sometimes, particularly for more complex and highly specific tasks such as benefits administration. For example, 86% of employers with centralized specialist benefits software feel agile enough to deliver on their benefits strategy. If integrated appropriately, this separate offering can improve EX.
Truth: Tech’s impact on EX is greater than the sum of its parts
- 1 Myth #2
- 2 Truth
Myth #2: HR software is easy to use
Truth: HR tools’ ease and EX are in the eye of the user
- 1 Myth #3
- 2 Truth
Myth #3: Certain employees won’t use digital HR tools
Truth: Those who can, will; those who can’t, can be taught
- 1 Myth #4
- 2 Truth
Myth #4: HR technology will replace the human touch
Truth: Software makes HR less hectic, more human
Embracing HR technology is so much more than a cost savings play. Automating tasks and streamlining functions can enhance and support human interaction, freeing up HR from administrative work to focus on more strategic and human-centric activities. Expect to see more opportunities in talent management, employee engagement, and strategic planning for HR professionals.
Employers can set up an enablement plan that covers upskilling, reskilling, and job redesign for HR professionals who are focused solely on administrative tasks. Clear communication and setting expectations will go a long way toward building a sense of psychological safety for those most likely to be affected.
- 1 Myth #5
- 2 Truth
Myth #5: Digital tools can transform HR on their own
Truth: HR transformation is EX-focused and tech-enabled
In truth, this work can go in many directions. It’s better to first conduct workshops and listening tours to develop a transformation ambition: the specific areas where you want to innovate. From there, map your goals to a maturity curve and make plans to slowly progress along it.
Armed with a clear understanding of the employee journeys you want to transform, like recruiting or internal mobility, you can combine HR technology with organizational transformation, human-centered design, and change management to deliver EX that inspires.
What to look for in HR systems
Mercer often runs HR technology audits for clients. Here’s some of what we typically recommend in HR platforms:
- Consistency across platforms and tools, including the look, feel, and tone
- Personalization features like customizable profiles, dashboards, and data feeds
- Simplified experience through use of a single point of entry and data connections
- Social channels such as text messaging and live chat
- Engaging content, including videos and gamification
- AI-powered assistants for Q&A
- Nonstop, secure access from any device
- Internal communication tools
- Data analytics and tracking
We’ve busted five HR software myths here, but there’s one final truth: whether you own it or not, EX is happening. It comes through where employees’ lives intersect with your business and can greatly impact your most important resource: your people.
Equip your people with the intuitive, consumer-grade treatment they crave and they’ll keep coming back for more. Send them down a rabbit hole of password resets and blocked pop-ups just to check their PTO balance and watch them head for the exits.