Bala Viswanathan

Bala Viswanathan

Chief Operating Officer

Bala Viswanathan is Mercer’s Chief Operating Officer (COO), and he brings 20+ years of experience in strategic business transformation and leadership to the company.


Prior to Mercer, Bala was former CEO of the Jardine Lloyd Thompson (JLT) Employee Benefits (EB) business where he was responsible for strategy, governance and ongoing business performance. Under his leadership, the EB business at JLT consistently had market-leading organic growth and increased margins.


Prior to JLT, Bala was founding member of Paternoster Assurance, a UK-focused bulk annuity provider, which was then sold to Rothesay Life. He also worked with Prudential in India and was responsible for the establishment and ongoing management of the offshore shared service center. Previously, he also held strategy, finance and operations roles at Standard Chartered and AXA.


Bala holds a bachelor’s degree in commerce and a master’s degree in Business Administration.