The New Shape of Work interview series addresses the challenges and uncertainty in the current business environment with a focus on how to transition to a more agile workforce for the future.

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The conversation around well-being is expanding beyond mental and physical health to include financial well-being, job quality and social isolation. Workplaces are seen as a powerful communities to influence better health, wealth, and career outcomes. In this episode, Yvonne Sonsino, Mercer’s Global Leader in longevity and flexible working and Dr. Luke James, Mercer’s Workforce Health Leader for Europe share the opportunities and challenges faced by organizations as they navigate total well-being today.

Interesting moments:

  • Stand out with well-being

    Clients are looking for a more attractive benefit package to set them out from the competition in all areas of well-being. They want the ability to be more personalized and relevant to different groups within the workforce to ensure they are getting value. 
  • Mitigating people risks

    Organizations are beginning to recognize the importance of shifting the dial into prevention and focusing on well-being to mitigate people risks - whether its medical related, keeping people well, supporting chronic illness, or financial well-being.
  • A need for financial well-being

    Most organizations feel like they've got physical and mental well-being covered. And now the shift is very much focusing around financial well-being. The cost of living crisis has driven that. Job insecurities are driving that. Living longer, retiring money running out, all of those are driving organizations to look very closely at financial well-being.
  • AI supporting decision making

    The need for more individualization and personalization is closer in our sight because we have AI which can start to look through large data sets and start to make some predictions and modeling. But also we're beginning to see how generative AI can also help with some of the decision-making and nudges.

Interview series

From protection to prevention: The shift in workplace well-being


More episodes in this series

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    The ROI of supporting employee mental health

    October 07, 2022 | Episode 26 | 25:16
    Employees have been bruised by the events of the last two years and many are feeling a form of despair, anxiety and a lost sense of belonging. Employers can address mental health challenges through benefits and culture to encourage employees to bring their best self to work and, in turn, see a positive impact on productivity.
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    Total rewards at the center of innovation at SAP

    September 15, 2022 | Episode 25 | 29:19
    Learn how total rewards goes beyond compensation and benefits to support transformation and innovation of employee culture and careers at SAP. And how the balance between vision and pragmatism helps SAP to continue moving into a skills-based future with employees understanding how they fit in the transformation journey.
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    Radically transforming HR with BMW

    August 15, 2022 | Episode 24 | 20:46
    With tight labor markets, there is an increased focus on employee experience to help attract and retain the talent you need today and in the future. In this episode, Moritz Kippenberger with BMW discusses the need to radically transform HR operations to meet employees shifted expectations around work.
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    Delivering workforce security and flexibility with Unilever

    July 18, 2022 | Episode 23 | 23:08
    Workplace flexibility is high on the business agenda and organizations are looking at adjustments to their operating models. In this episode, Placid Jover, Unilever’s VP HR for Latin America, talks about a new approach to talent management that balances the need for critical skills and workforce flexibility to help both the company and employees succeed.
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    Redesigning work, working and the workforce

    May 31, 2022 | Episode 21 | 15:24
    Employers are managing through a tremendous amount of change. In this episode, Ravin Jesuthasan and Brian Fisher with Mercer discuss employers’ need for agility, and how technology, new operating models and cultures need to come together to help employers be successful in the future of work.

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