Benefits optimization Health & benefits

Lessons from FinTech: Mastercard’s insights on technology’s impact on healthcare 

This interview series features thought leaders and strategic partners from across the world sharing their views on how technology can be used to advance health access and affordability.

In this episode, Hervé Balzano, President of Health & Benefits at Mercer, and Global Leader at MMB, is joined by Jorn Lambert, Chief Digital Officer at Mastercard, to discuss how technology can impact and benefit the financing and payment models for health care and health insurance.

About the DHAA

Marsh McLennan are delighted to be partnering with the World Economic Forum in establishing the Digital Health Action Alliance. This organization aims to bring together a diverse group of stakeholders across the healthcare value chain, from civil society to tech and finance, as well as pharma, employers and insurers.
Together, we are exploring how our combined capabilities can improve health outcomes.

 Interesting highlights from the interview:

  • Efficiency and innovation 

    "If you want to bring efficiency throughout the health care ecosystem, data will be the linchpin. How data can flow through different systems to different providers in order to enable reconciliation, in order to enable transparency to consumers and across. For me, data security is going to be the cornerstone of innovation in this space."

  • Data security and trust

    "Healthcare, like the payment industry is an industry of trust. It's about people's health. It's about people's wellbeing. And, from the payments industry, perspective, it's about people's financial health and their livelihood. Every transaction in this industry is about safety, is about simple transactions, and about private transactions. And so that's a great responsibility that we all carry."

  • Financial inclusion

    "If you bring financial inclusion in a meaningful way, and we have brought over 500 million people into the financial electronic ecosystem over the past decade. If you're able to do that, you will not only improve the economies in which those people will operate, but you will also improve access to healthcare, to education, and to other basic services."

  • Affordability

    "Affordability is a significant factor. I believe that a lot of the costs involved in healthcare is not so much about the healthcare itself, but it's about an entire logistical process behind it that has lots of opportunity to optimization and to bring in this efficiency in. Affordability can be addressed if the entire supply chain is dealt with more efficiently."

Stay turned for more episodes in the series coming soon.

About the author(s)
Hervé Balzano

With over 20 years of experience in insurance and employee benefits, I take pride in leading Mercer and Marsh’s Health businesses and delivering benefits that truly benefit for clients across 73 countries.

I have led and transformed international business across both mature and emerging markets, focusing on solving client needs, delivering sustainable growth and creating value.

What matters to me is that the work we do as a team has a purpose and makes a real difference in people’s lives. As a leader, I focus on creating a collaborative and can-do culture, fostering an inclusive workplace, and promoting values of trust, innovative thinking and authenticity.

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