A new chapter begins

Insights into latest insurance trends 

Issue 9, November 2021 | PCS Vision
Davin Wong joined PCS by Mercer Singapore as CEO, in September 2021. * Here, Davin shares some insights into recent changes in the life insurance space as well as how PCS is delivering market-leading services and products to our clients.

How is COVID-19 continuing to impact the market, including in terms of coverage, processes, and product features?

The pandemic has palpably changed the mindsets of our clients and their families. Many who never believed in the necessity of getting themselves covered, or deprioritized estate planning, have now realized it is essential to plan ahead – to cover their areas of risk. 

Coverage amounts are always determined by individual circumstances, but we have seen a common need to increase coverage to negate inflationary erosion. 

From the beginning of the pandemic, PCS by Mercer processes have rapidly evolved to service our high-net-worth (HNW) clients irrespective of border restrictions. We continue to lead the HNW insurance brokerage industry in introducing digitalized and remote processes that also protected our clients’ confidentiality and our stakeholders’ interests. And we are still innovating and staying ahead of the competition.

In these volatile times, it’s important to choose insurance tools that allow you to sleep well at night. Trending up are products that encompass guarantees – providing much-needed stability and peace of mind for our clients. Our clients no longer need to worry about policy lapses and decreasing values.

How can you ensure seamless communications with PCS clients given the COVID-19-induced challenges?

While remote processes are naturally more challenging for everyone, our consultants are exceptional in both their service orientation and product knowledge. Backed by our substantial investment in virtual platforms, we have been able to build relationships and offer the right solutions, even when we are not face-to-face.

What specific functions are HNW clients looking for in their insurance products?

We can see three key trends:
  • a) Increased life cover with guaranteed features on cash value and death benefits (Whole of Life products)
  • b) Income-generating tools that provide guaranteed withdrawal features to supplement income for themselves, family members and others they want to look after (Savings Plans)
  • c) Control of the underlying assets within their insurance policy has also been trending for savvy investors (Variable Universal Life products)

How has COVID-19 impacted the role of banks in the wealth planning process?

PCS share a common goal with the banks and private banks we partner with – to always provide the best wealth protection solutions and service. The pandemic has only deepened our commitment. So, not only have the banks been exceptionally adaptable as we created the non-face-to-face processes, but they have also been flexible with product funding solutions when appropriate. Being agile together has strengthened our partnership with the banks during this time.

What should US residents/citizens be mindful of when selection life protection products?

To receive favorable tax treatment in the US, Offshore life insurance contracts must meet the requirements of Section 7702 of the US Tax Code (7702 differentiates between income from a genuine insurance product and income from an investment vehicle).

Prospective clients also the need to factor in the one percent excise duty if premiums are paid to offshore insurance companies.**

What are the ingredients for a holistic wealth planning discussion and how can that be structured for the best outcome for everyone involved?

The cornerstone of every wealth planning discussion is understanding our clients’ unique needs. No two clients are the same, so we go deep into every client’s context, key risks and position. Before tailoring solutions, we thoroughly understand their motivation for protection, how they want to plan for distribution, and their desired outcomes. 
**This article is general in nature and not intended as specific advice. For advice, clients should consult their own tax experts before making decisions.
Contributor(s)
Davin Wong

joined PCS from VP Bank where he served as an Executive Director. He previously held similar leadership roles in Bank Julius Baer, ANZ, UOB, DBS and HSBC. Davin has over 20 years of wealth management, client advisory and private banking experience in both frontline and leadership roles.

Davin holds a master’s degree in Advanced Finance and a bachelor’s degree in Accounting and Finance from The University of New South Wales (UNSW), Australia.

Related products for purchase
Related solutions
Related insights
Related case studies
Curated