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68 percent of HR leaders say it's a candidate-driven market today



  • HR design not supporting business strategy impacting growth
  • Value of HR lost to candidates, employees, leadership and boards
  • Difficulty improving HR interaction models and practices

Interaction before operation


As the future of work arcs toward enhancing the employee experience — with organizations placing people at the heart of all they do — it’s time for HR to shift gears, transforming from a target operations model (TOM) to a target interaction model (TIM).


In the TIM, HR becomes a more people-centered function. It places a premium on exceptional personal and digital employee interactions, with employee satisfaction as the key success metric. By targeting the desired employee experience and building on end users’ needs, HR will naturally create a new people-focused design. As Mercer’s Global Talent Trends Study shows, organizations with an integrated strategy, both within the business and across HR, are more effective: High-growth firms are four times more likely to have an integrated people strategy.

Are you ready to start your transformation journey?

Try the HR Accelerator, a digital diagnostic tool to develop a prioritized roadmap for your HR service delivery.


Transformation Framework

Our experts 

Armin von Rohrscheidt

Armin von Rohrscheidt

Global HR Transformation Leader,

Based on his diverse experience in both corporate HR and consulting, Armin helps clients reinvent their human resources function, optimize its value and deliver an exemplary employee experience. He enables the HR function to succeed in the workforce and organization transformation journey. He works with companies across the globe transforming their HR strategy, processes, systems and organization. He is an acknowledged global expert for the Target Interaction Model architecture.


Armin von Rohrscheidt

Melissa Swift

US Transformation Leader,

Melissa partners with clients to help them bring their workforces to a different and better future. Her work leverages data analytics, a healthy dose of pragmatism, and a humanist view of the workplace to create extraordinary outcomes for organizations. A fast-moving world requires changes to the work we do, shifts in the skills and behaviors required to do that work, and fundamental re-sets on many different ways of working, Melissa has led multidisciplinary teams that help make these changes happen. She has been featured as one of "20 digital transformation leaders to follow on Twitter in 2020."


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