As the future of work arcs toward enhancing the employee experience — with organizations placing people at the heart of all they do — it’s time for HR to shift gears, transforming from a target operations model (TOM) to a target interaction model (TIM).
In the TIM, HR becomes a more people-centered function. It places a premium on exceptional personal and digital employee interactions, with employee satisfaction as the key success metric. By targeting the desired employee experience and building on end users’ needs, HR will naturally create a new people-focused design. As Mercer’s Global Talent Trends Study shows, organizations with an integrated strategy, both within the business and across HR, are more effective: High-growth firms are four times more likely to have an integrated people strategy.
Successful transformations get the design of four key dimensions right — processes, systems, content and organization. The very nature of HR can be transformed by rethinking and transforming each dimension, leveraging technology to simplify tasks and increase the impact of results.
Align key stakeholders on guiding principles, must-win battles and project goals
Develop a comprehensive workplace transformation roadmap and manage change forward
Analyze current state across technology, roles, organization structure, processes and content to determine areas of focus
Define future people service portfolio and new workplace interaction model along with role optimization
Armin helps clients reinvent their human resources function to optimize its value and deliver an exemplary employee experience. He is the global expert for the Target Interaction Model architecture.