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50 percent of executives are concerned about delivering a consumer-grade experience. 4 percent of HR executives believe they deliver an exemplary employee experience





  • Misaligned business and HR strategy
  • Business not equipped for the future shape of work
  • Employee exhaustion given blended work and personal lives
  • Low HR effectiveness and efficiency

Transforming for the future


The world of work is changing at light speed. The COVID-19 pandemic has proved that unexpected events can upend the world in an instant. During these fast-evolving times, successful organizations will embrace transformation, explore new ways of working and reinvent their employee experiences in the new and blended work environment.


Mercer helps organizations stay ahead of the curve by creating a sustainable competitive advantage and aligning transformation efforts with their culture, purpose and values — providing a path to progress towards environmental, governance and social (ESG) goals . By developing new workforce capabilities and increasing agility, companies can drive performance and business results.


A transformation journey presents an opportunity to inspire and connect various stakeholders. Effective change management  ensures that everyone is equipped for the change and connected to a shared future vision


CNBC Interview: The Robots Are Coming
Listen to Ravin Jesuthasan's CNBC interview, where he discussed how companies are turning to robotics and automated technology.
Humanizing transformation
Transforming to create human-centric organization.
Transforming HR: Target Interaction Model
Learn more about the key to unlocking the employee experience.
2022 Global Talent Trends Study
Discover how leading organizations are responding to some of the most significant issues of our time.

Our experts 

Ravin Jesuthasan

Ravin Jesuthasan

Global Transformation Services Leader,

A recognized global thought leader and futurist, Ravin advises clients on defining the future of work and HR. He partners with clients worldwide to help them prepare for and meet the challenges caused by disruption from the emerging digital economy, the rise of artificial intelligence and the transformation of work.




Kai Anderson

Kai Anderson 

International Workforce & Organization Transformation Leader, Mercer

Kai joined Mercer through the acquisition of his company and now leads Mercer’s international Business Transformation services as a partner, consulting with executives across all industries to master their transformational challenges. Kai is a recognized keynote speaker and author of books and other publications on transformation and people management.




Armin von Rohrscheidt

Armin von Rohrscheidt

Global HR Transformation Leader,

Based on his diverse experience in both corporate HR and consulting, Armin helps clients reinvent their human resources function, optimize its value and deliver an exemplary employee experience. He enables the HR function to succeed in the workforce and organization transformation journey. He works with companies across the globe transforming their HR strategy, processes, systems and organization. He is an acknowledged global expert for the Target Interaction Model architecture.


Armin von Rohrscheidt

Melissa Swift

US Transformation Leader,

Melissa partners with clients to help them bring their workforces to a different and better future. Her work leverages data analytics, a healthy dose of pragmatism, and a humanist view of the workplace to create extraordinary outcomes for organizations. A fast-moving world requires changes to the work we do, shifts in the skills and behaviors required to do that work, and fundamental re-sets on many different ways of working, Melissa has led multidisciplinary teams that help make these changes happen. She has been featured as one of "20 digital transformation leaders to follow on Twitter in 2020."


Connect with our experts to find out more