The “Delivering the Deal” spotlight series is where Mercer’s leading experts discuss the most pressing issues facing business leaders and deal professionals in M&A today.
How do you establish effective change management during an M&A deal? In this episode, we are speaking with Jason Jaross, a Partner in Mercer’s M&A Advisory Services Business with two decades of experience advising organizations around deal-related change management. Given that we view effective change management as one of the keys to delivering on your deal thesis, we wanted him to share some of his experiences and lessons that may help your next deal.
"Change management is all about getting people to think differently and do new things. It takes a deep understanding of people factors to do that."
"Transaction change is a marathon and not a sprint. Deals, especially ones that take a long time to close, can produce lots of information that gets turned into communication. You might be doing that for months before close, exhausting your change team….and then you get to close, and full-scale change management needs to begin."
"Change management is 100% about people understanding and doing something different. Your change program isn’t like merging systems or changing a legal entity. It’s not just a set of tasks – it’s about people understanding, supporting, learning, and doing."