Mercer Marketplace 365+ Retiree

Jennifer Mausolf and Tara Tyler from the Municipal Employees’ Retirement System (MERS) of Michigan team explain why partnering with Mercer Marketplace 365+ Retiree was the right decision for them, their municipalities, and their retirees. Seeking experts in the public sector, MERS trusted Mercer to provide thoughtful consultation and unique solutions aimed at delivering savings for the municipalities, as well as choice and flexibility for their retirees. City of Hastings Mayor David Tossava shares his experience in working with Mercer’s trained benefits counselors who helped him successfully navigate his move to the retiree exchange. From the initial consulting guidance to the ease of transition and ongoing personalized service, Mercer Marketplace 365+ delivers unmatched value to public sector municipalities and their retirees. Watch our Case Study Video to learn more.

Mercer Marketplace 365+ Retiree provides a unique market offering for employers looking to improve their retiree healthcare program, while driving savings and offering more choice and personalized support to retirees. We offer employers the flexibility to provide individual plans, group plans and/or retiree life plans with all administration provided by Mercer. This strategy allows Mercer to assist employers with comprehensive group plan retiree healthcare administration including pre-65, Medicare, Life Insurance and ancillary benefits, in addition to supporting individual exchange solutions for both pre-65 and Medicare.

Administrative services include enrollment, retiree billing, eligibility tracking, HRA administration, communications, change management, account management and contact center support. Our combined solution expands our footprint in the retiree space and leverages our consultative retiree benefits experts to bring value to employers through:

• Enhance retiree medical program
• Optimize budgets
• Simplify administration
• Provide a superior retiree experience
• Support future change

With many employers looking to minimize costs, particularly in this current environment, our Mercer Marketplace 365+ Retiree Group and Exchange solution uniquely positions Mercer to provide options that are flexible, deliver savings and provide high-touch service to retirees.

Mercer Marketplace 365+ Retiree helps employers offer retirees more choices, at a variety of price points. We work hand-in-hand to simplify your retiree healthcare program while driving savings to you and to your retirees.

• Fully-trained expert, non-commissioned benefits counselors rewarded on satisfaction and quality, not sales volume
• Benefits counselors cross-trained on pre-65, Medicare  and employer-specific culture to assist all retirees and understand what’s important
• Appointment-based consultations allows retirees to review plans and enroll at their convenience
• Best-in-class communications that will put retirees at ease and walk them through the process step-by-step
• Integrated HRA drives faster resolution of retiree questions and increased retiree satisfaction
• In-person and virtual retiree educational seminars led by Mercer to prepare and educate retirees
• Comprehensive Retiree Individual and Group solutions to cover all retiree populations

^{*We have been recognized by Brandon Hall, a preeminent research and analyst firm, for excellence in learning and development for four years running, which reflects our commitment to investing in employee development and ensuring outstanding service for the participants we serve. In addition, we purchased Medicare Interactive Professional training, an extensive Medicare knowledge program developed by the Medicare Rights Center. This program is also used by Medicare SHIIP (Seniors’ Health Insurance Information Program) employees and volunteers.}