Empowering an exceptional customer experience

Mercer Marketplace 365+

Build a better employee experience with personalized support, anywhere, anytime, on any device.

Our service delivery model is a direct extension of your human resources department which helps drive informed and proactive decision making and quality servicing and ongoing administration of their benefits year-round.

Highly personalized service with the right content served through the right channels in the right format at the right time in the right way

  • Employee

  • Omni-Channel Communications

  • Digital agents and self-service

  • Benefits counselors

The virtual chat assistant can answer the top seven basic questions with standard answers that are proven effective:

  1. Have I completed my enrollment?
  2. How do I add my dependents to my bebefits?
  3. How do I verify my dependents?
  4. Where do I get my confirmation statement?
  5. How do I update my beneficiary?
  6. How can I use the funds in my FSA/HSA?
  7. When will I get ID cards?