Empowering an exceptional customer experience
Mercer Marketplace 365+
Build a better employee experience with personalized support, anywhere, anytime, on any device.
Our service delivery model is a direct extension of your human resources department which helps drive informed and proactive decision making and quality servicing and ongoing administration of their benefits year-round.
The virtual chat assistant can answer the top seven basic questions with standard answers that are proven effective:
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Have I completed my enrollment?
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How do I add my dependents to my bebefits?
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How do I verify my dependents?
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Where do I get my confirmation statement?
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How do I update my beneficiary?
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How can I use the funds in my FSA/HSA?
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When will I get ID cards?