Benefits Assistance

Benefits Assistance

Contact and Support

Support for Employees of Mercer Clients

Get assistance with your health or retirement benefits administered by Mercer in your region — US, UK, Australia

United States

If you are a 401k participant and need to contact Transamerica, please call us  at 800-685-6474 for assistance.

If you are an active or former employee and have questions regarding your employer health or retirement benefits administered by Mercer, or simply need assistance accessing your online account for Mercer BenefitsCentral or iBenefitCenter, please call us at 1 800 752 9917.

If you are an active employee and have questions regarding your employer health benefits offered through Mercer Marketplace 365, please call 1 855 963 7237; alternatively, if you are a retiree of an employer offering health benefits through Mercer Marketplace 365 and are interested in enrolling in coverage or have questions regarding your current benefits, please call 1 800 752 9917 or email us at Retiree.Exchange@mercer.com.

If your employer is offering Voluntary Benefits through Mercer and you are interested in enrolling in coverage or have questions regarding your current benefits, please call us at 1 800 247 2266.

If you are a member of an Association and are interested in enrolling in coverage or have questions regarding your current professional liability, life or health policies offered through Mercer, please call us as at 1 800 247 2266.

United Kingdom

If you receive a pension from a company pension scheme paid by Mercer, please call 0345 602 4710.

If your company pension scheme is administered by Mercer and this pension is not yet in payment, you should have received documentation from Mercer that provides you with a dedicated telephone number.  If you cannot find this, please call 0345 604 4568, or email us.

If you wish to make a complaint about how Mercer is administering your pension, please call 0345 604 4568. Our procedure for dealing with pension administration complaints is defined in the following Complaints Procedure.

If you want to discuss your online access to Mercer OneView, including login details and site navigation please call 0345 600 0229.

If you wish to make a complaint about financial advice that you received from Mercer should you call 0207 178 3159. Our procedure for dealing with regulated complaints is at the following site http://uk.mercer.com/complaints.html

Australia

You can call the free call number in Australia for Mercer Super Trust: 1800 682 525.

If you are calling outside of Australia, call +61 3 8306 0900.

For members looking for their Mercer Super Account Log In, visit Mercer Super.