As part of our commitment to providing clients with research-based solutions, Mercer conducts a series of national studies around the globe, entitled What’s Working™.

These studies allow us to analyze national trends regarding employee perceptions and to identify the key drivers of employee engagement – by country and on a global basis.

The What’s Working research is also used to create scientific norms that help us evaluate our clients’ specific employee survey results. Survey results that are significantly above norm indicate areas of strength, while survey results that are significantly below norm indicate areas of concern. The norm comparisons, combined with Mercer’s key driver analysis, provide a powerful methodology for identifying the vital few issues an organization should focus on when implementing post-survey follow-up actions.

The What’s Working studies provide insight into workers’ attitudes and the factors that drive employee engagement. The results are based on data collected from a statistically valid sample from a broad cross-section of industries, weighted to represent the characteristics of different countries and industry sectors. The survey’s 130 questions elicit views in the areas defined by Mercer’s Human Capital Strategy Model and cover such topics as:

• Work processes
• Ethics and integrity
• Quality and customer focus
• Immediate manager
• Communication
• Performance management
• Work/life balance
• Rewards (compensation and benefits) and recognition
• Job security and career growth
• Leadership and direction
• Teamwork and cooperation
• Training and development

What’s Working employee engagement publications

Mercer’s What’s Working studies have been conducted in the following countries.  You can download a copy of each report by clicking on the appropriate country below.

What’s Working studies also have been completed recently in the Czech Republic, Hungary, the Netherlands, Poland and Spain. Reports for these countries will be available soon.

Mercer also has published a Point of View paper, Engaging employees to drive global business success: Insights from Mercer’s What’s Working™ research, based on the What’s Working research and our findings regarding employee engagement. View or download our employee engagement paper.

Americas

Asia-Pacific

Europe

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