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As the services industry continues to expand rapidly and contact centres across Canada attempt to meet this growth, the need for an accurate picture of the contact centre environment is important.
Mercer’s market-leading survey has all the information you need to stay on top of compensation trends in this environment. We understand the importance of attracting and retaining the best in sales and customer care; therefore, we ensure that our information is accurate, current and credible.
Data is analyzed by geographic location, allowing you to tailor your compensation programs to pay levels across Canada. |
The Contact Centre Survey is designed to assist Canadian contact centre managers and human resources professionals develop and maintain competitive compensation plans. The survey covers an impressive array of functional job areas, such as Inbound with Selling, Collections, Customer Service. The survey also includes staff positions such as Trainers, Schedulers, Contact Centre Management and Executives, enabling you to match your jobs accurately.
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