Employee engagement, in this context, is about the ability of leaders to inspire and align their people around the way forward at the desired pace, involving a planned communication effort that is integrated with all the other leadership and change activities. It is also about creating a constructive dialogue between leaders and key constituencies to ensure that the impact and risks of change throughout the organization are understood and can guide leadership decisions.
Delta helps the top team deliver a high-impact, sustainable employee engagement approach by:
- Developing an overall plan for reaching all key constituencies in the right way, with the right information and messaging
- Coaching leaders on their communication role and effectiveness
- Working alongside internal teams and external partners to design the appropriate events, activities, and material
- Designing the overall metrics and measurement approach to monitor engagement impact and effectiveness