Mercer's accessibility policy
Mercer’s mission is to ensure our clients achieve sustainable business success by optimizing the value of their people and financial resources. As the leading global consulting, outsourcing and investments firm, we enhance the health, wealth and security of the global workforce. Our vision is to be the undisputed leader in the businesses and markets in which we operate.
Our organization was built on the foundation that clients must receive the best possible advice and to do so we must leverage the diversity of thinking of our people.
Mercer strives at all times to provide its services in a way that respects the dignity and independence of clients with disabilities. We are committed to giving clients with disabilities the same opportunity to access our services and premises and allowing them to benefit from the same services, the same place and in a similar way as other customers.
Ontario has a new law about Accessibility
In order to create a barrier-free province by 2025, Ontario has created the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Did you know?
We use the phrase “persons with disabilities” and not “people with disabilities”. Using the word “persons” recognizes the diversity of experience among persons with disabilities whereas the word “people” tends to imply that everyone in the group is the same.
What is a Disability?
A disability may be generally defined as a condition which may restrict a person's mental, sensory, or mobility functions to undertake or perform a task in the same way as a person who does not have a disability.
What the AODA means to Mercer
The AODA is built around the core principles of independence, dignity, integration and equality of opportunity, and it works to be proactive where possible in addressing issues of accessibility. In light of this, the Customer Service Standard will require Mercer to do the following:
- Ensure that our policies, practices and procedures on providing goods or services to persons with disabilities are consistent with the core principles of independence, dignity, integration and equality of opportunity
- Communicate with a person with a disability in a manner that takes into account his or her disability
- Provide training on a number of topics (as outlined in the Customer Service Standard) to employees, contractors and clients
- Ensure that our policies address allowing persons with disabilities to use their own personal assistive devices to access Mercer's goods and services
- Allow persons with disabilities to be accompanied by their guide dog or service animal, unless the animal is excluded by another law, in which case we must use other measures to provide services to the person with a disability
- Permit persons with disabilities who use a support person to bring that person with them
- Provide notice of service disruptions when Mercer's facilities or services that persons with disabilities rely on are temporarily unavailable
- Make a feedback process available to Mercer's employees or clients and determine how Mercer will respond and take action on any complaints
Terms to know
Assistive devices help a person with a disability do everyday tasks and activities. Assistive devices include:
- Pocket records
- Digital audio players
- Hearing aids
- Teletypewriters (TTY) for people unable to speak or hear by phone*
- Mobility devices such as scooters, walkers, white canes or crutches
- Speech generating devices
- Communication boards (which use symbols, words or pictures to create messages)
| *If your department does not have a TTY device, call Bell at 800 855 0511 to request a Relay Service from any phone at no cost.
Disabilities can be visible or invisible:
- Visible disabilities can include physical disabilities, such as those caused by birth defect, illness or injury, and may require the use of assistive devices such as a wheelchair or prosthesis.
- Invisible disabilities include deafness or hearing impediments, muteness or speech impediments, mental impairments, developmental disabilities and learning disabilities.
Persons with disabilities
"Persons with disabilities" is the preferred term (not "people with disabilities"). Using the word "persons" recognizes the diversity of experience among persons with disabilities, whereas the word "people" tends to imply that everyone in the group is the same.