These case studies demonstrate Mercer's capabilities:

Addressing a disconnect between employee perceptions and company practices

Situation
A leading global automotive manufacturer had made a concerted effort and significant investments to ensure that pay and promotions were closely tied to employee performance. It also offered extensive training and career management designed to improve skills and give promising individuals opportunities to broaden the scope of their know-how through moves within the company.

 Download complete case study

Finding and eliminating the key drivers of turnover

Situation
The manufacturing and distribution operations of a large supermarket chain were experiencing high turnover across diverse and geographically dispersed labor markets. Particularly acute was the problem of “quick quits” – employees who voluntarily left within the first year of employment. Roughly half of the company’s distribution hires and one-third of its manufacturing hires left in the first year, resulting in lost productivity as well as higher recruiting, hiring and training costs.

 Download complete case study

Reducing unwanted turnover in call centers

Situation
A major telecommunications company was experiencing high and rising turnover in its call centers. The level of turnover was estimated to be costing in excess of $150 million annually, and it was placing huge demands on the company’s human resources function. Following several failed interventions, the company decided to seek expert help to reverse these trends and solve its turnover problem.

 Download complete case study