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Transforming HR with the help of Operations Scanner™

Last updated: 4 July 2011

Podcast: Tough times call for thorough review to optimize performance

 

As organizations around the world take a critical look at business functions, human resource departments are becoming a prime target for scrutiny. Mercer's Todd Kremer joins HRadio's Richard Klein in a discussion of what HR professionals need to know about optimizing departmental performance -- including leveraging existing technologies, streamlining processes, and reviewing vendor relationships.  

 

Play podcast (10:04)

 

 

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Organizations around the world are striving to enhance the effectiveness and business contribution of their HR functions. In fact, Mercer’s 2006 Global HR Transformation Study of nearly 1,400 organizations indicated that 50 percent were in the midst of an HR transformation at the time of the study, while many others had just completed or were just beginning a transformation.

 

Mercer’s HR Effectiveness consulting business helps organizations achieve the necessary transformation of their HR functions. Mercer uses a variety of proven methodologies and tools to help organizations assess the current state and desired future direction of the function.

 

One of the most valuable tools is Mercer’s Operations Scanner™, a measurement and diagnostic tool that captures critical and quantifiable insights into how HR operates day to day. Newly upgraded in 2007, the tool provides a richer array of insights, including:

 

  • How effectively the HR organization allocates both its labor and non-labor resources

  • How various internal and external customers perceive HR’s performance

  • How to prioritize process redesign and new technology implementation to best meet customer requirements and achieve the greatest return on investment

  • What service delivery models might be more beneficial to the organization

  • How changes, such as outsourcing, would affect HR and the broader organization

 

Mercer consultants administer the Operations Scanner tool and use the various data streams to create a customized report that link qualitative and quantitative data in a meaningful way. These insights, combined with Mercer’s consulting expertise, can help to build both a business case and an action plan for transforming your HR function to better support overall business goals.

 

To learn more about Operations Scanner, click here to view a brief Flash demo of the tool.

 

For more information, contact Todd Kremer at t...@mercer.com or your local Mercer professional.