Mercer
Search


Consulting. Outsourcing. Investments.
Contact Center
E-mail this page
Print this page

Contact: Customer Service
Tel: +1  800  333.3070 

Price: Multiple pricing options
2007 - US - Contact Center Compensation Survey

Survey Stats Position Families Analyzed
Data Collected Cost
Publication Date  

This survey covers positions found in a response center setting -- one of the most important functional areas of today's service-focused environment. A steering committee helps make this a vital resource for staying ahead of the competition.

All 2007 results will be delivered in Mercer PayMonitor®, our online data analysis tool.
Survey Stats
# Positions: 101 # Organizations: 253 # Incumbents: 345,000+
Based on data from the last completed survey
Participant List
Position Families Analyzed View Position List and Descriptions
  • Collections
  • Customer Service
  • Customer Service With Selling
  • Full Account Management
  • Inbound With Selling
  • Inbound-Order Entry
  • Inbound/Outbound with Selling
  • Internet
  • Outbound With Selling
  • Retention
  • Staff
  • Technical Support
Data Collected
  • Base Pay
  • Base Pay Increase Budgets
  • Contact Center Information
  • Non-Sales Recognition
  • Organization Data
  • Pay Range
  • Turnover
  • Variable Compensation
Cost
Online Version

Participant

Non-Participant

Single User

$1,000

$3,000

Note:

Additional users may be added during checkout for $150 each.

Publication Date
Questionnaire Distributed
Feb
Participation Deadline
Closed
Data Effective Date
Mar 1
Report Available
01-August-2007

E-mail this page
Print this page

Contact: Customer Service

Tel: +1  800  333.3070