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Price: Multiple pricing options
2008 - US - US Contact Center Compensation Survey

Survey Stats Position Families Analyzed
Data Collected Cost
Publication Date  

This survey covers positions found in a response center setting -- one of the most important functional areas of today's service-focused environment. A steering committee helps make this a vital resource for staying ahead of the competition.

The results will be delivered in Mercer PayMonitor®, our online data analysis tool.
Survey Stats
# Positions: 101 # Organizations: 272 # Incumbents: 390,000+
Based on data from the last completed survey
Participant List
Position Families Analyzed View Position List and Descriptions
  • Collections
  • Customer Service
  • Customer Service With Selling
  • Full Account Management
  • Inbound With Selling
  • Inbound-Order Entry
  • Inbound/Outbound with Selling
  • Internet
  • Outbound With Selling
  • Retention
  • Staff
  • Technical Support
Data Collected
  • Base Pay
  • Base Pay Increase Budgets
  • Contact Center Information
  • Non-Sales Recognition
  • Organization Data
  • Pay Range
  • Turnover
  • Variable Compensation
Cost
Online Version

Participant

Non-Participant

Single User

$1,040

$3,120

Add to cart


Note:
Additional users may be added during checkout for $150 each.  
Publication Date
Questionnaire Distributed
Feb
Participation Deadline
Closed
Data Effective Date
Mar 1
Report Available
13-August-2008

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Contact: CustomerSupport

Tel: +1  800  333.3070