Assigning the right people to jobs in a timely and efficient way is a crucial managerial function in the service sector. In the past this has been done manually, trying to take account of a myriad of challenges, including technical skills and various logistical constraints. With support from Mercer, ABM has harnessed the power of technology and workforce analytics to transform the way service jobs are assigned in a way that simultaneously strengthens service delivery and optimizes labor cost.
Operational Planners have more and more options to fill jobs due to flextime arrangements and the availability of contingent labor (e.g. temps, contractors, outsourcing agencies). This presentation will teach you how you can leverage data, facts and new technologies to effectively navigate this increasing complexity.
Executives in Operations
Operational Planners and Forecasters
HR Business Partners
Workforce Analysts and Forecasters
Greg Lush, SVP, Quality, Learning and Innovation ABM Industries
Haig Nalbantian, Senior Partner Mercer